Easirider Company Ltd - Terms of Trading & Returns Policy

RETURNS POLICY & TERMS OF TRADING

NON-SECURE ORDERING
A substantial number of items on this site could not easily be sold in shopping trolley type environment. Diversity of colour choice and complexity of things like model details would make ordering too complicated. We also find that customers like to discuss the details of their order with us.

Because our over rugs and tailored items are made to especially order for your car
you will need to be certain that the colour and type of product chosen is correct

Re-dying finished products is not technically possible
and re-designed products can be both costly and time consuming

ORDERING ONLINE
Secure orders are placed via our www.sheepskinshop.co.uk website
Choose the item(s) you wish to order
Click the Order Link and you will be connected to the seat cover page on the sheepskinshop web site
Select size/colour/item/quantity required
You will be connected to an encrypted line and from this point
you can send your details securely
Follow on-screen directions
Select preferred delivery method
A confirmation of of your order will be e-mailed by return

SECURITY
Orders placed using the secure ordering system are encrypted
to protect your credit card and other details
Please be aware however that e-mail links within the pages are not secure
so sensitive detail should not be sent by standard e-mail
We do not store your credit card details electronically

DELIVERY CHARGES
Standard Uk delivery charges are included
Express carriage option available at additional charge
For export sales please select relevant carriage charge from shopping basket

PAYMENT
Our policy is to charge for the goods at point of despatch and not at point of order as there may be occasions when there is a delay between the two.
Your card will not be charged until your order is ready for despatch

We accept payment by VISA, Mastercard, American Express, Switch and Cheques
We make no surcharges for payment by credit card

CURRENCY POLICY
We charge for our goods in UK Sterling
Currency conversions shown are an approximate guide only
If your order is from outside of the UK
your card issuer will convert the charge to your own currency

VAT
Prices shown include UK VAT which is currently charged at 17.5%
VAT will be charged on UK and EC sales
If you are EU vat registered please advise your registration number when placing order
Orders from outside the EU are charged without vat

ORDER DELAYS
If we cannot sent your order promptly
we will advise you accordingly with an indication of the delivery date expected
If this is unacceptable to you can cancel your order at any time prior to despatch

YOUR DETAILS
In order to process your order we will store the details you send
From time to time we may send you details of offers and updates by post
We will not send unsolicited e-mails
nor will we pass on your details to third parties
If you wish to be removed from our postal mailing list
please advise us by phone/fax/letter or e-mail and we will confirm deletion by return

RETURNS POLICY

We will deal with any matters arising from your order promptly and with courtesy.

With non tailored items ( drapes )
in the unlikely event of your being unhappy with goods supplied
we will offer a replacement or full refund
but would ask that they are returned within 21 days in good condition.

With tailored items (Over rugs, Pioneer, and Superiders)
You should be aware that these will be made to special order for your car
You need to be certain that the colour and type of product chosen is correct
Re-dying finished products is not technically possible
and re-designed products if possible can be both costly and time consuming
We are unable to offer a refund or replacement service for these items on non-quality related issues

Price & Availability of items shown on this website
We reserve the right to alter the price of products shown on this website or withdraw products from sale

CONTACTS
Your enquiry or order will be handled by either Peter Robinson or Charles Afford

click on the button to return to appropriate page

tel: + 44 (0) 1604 714103

fax: + 44 (0) 1604 714106

www.EASIRIDER.co.uk & www.EASIRIDER.com
are trading names of

Easirider Company Ltd
S 2 & S 3 (second floor ) Nene Centre ~ Freehold Street ~ Northampton ~ NN2 6EF

vat reg no GB 120 7281 06

Company No.1074468